Organisations

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Trial

Organisation

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Plan

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Properties

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Plan credits

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Org credits

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Members

Organisation

Details

Your organisation's display name. Shown in emails, reports, and team invitations. Organisation name

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Branding

Your organisation logo. Shown on your direct booking site, resource galleries, and guest communications. Logo

Not set

Cover image for your organisation. Shown on your portal dashboard and org listing pages. Cover image

Not set

Switch to Edit mode to upload or choose images.

All media

Contacts

The primary account holder. Receives billing and account notifications. Owner

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Owner's email address. Used for account recovery and billing communications. Owner email

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Receives booking confirmations, processing reports, and weekly summaries. Reporting email

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Your accountant or bookkeeper. Receives Xero draft notifications and accounting-related alerts. Accountant email

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Finance

Accounting

General

Your accounting software. Xero enables automatic draft invoice creation. CSV exports booking data for manual import. Provider

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Net: Platform fees deducted on the invoice — total matches your bank deposit. Gross: Full revenue on invoice, platform fees as a separate bill. Invoice mode

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How you operate, which sets how invoice revenue is booked. Owner-operator: you own the properties. Property manager: you collect guest money and owe it to owners. Co-host: you only earn commission; owners are paid directly. Accounting model

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The currency used in your Xero invoices. All booking amounts are converted to this currency using FX rates. Accounting currency

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Fallback currency when a booking doesn't specify one. Usually the currency guests book in (e.g. USD for Airbnb). Default currency

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Your personal display currency. Booking values are converted to this currency for easy reading. Does not affect invoices or accounting. Display currency

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The date your financial year begins. Used for accounting period alignment and Xero reporting. E.g. 1 January for calendar year, 1 July for Kenya/Australia, 6 April for UK. Financial year start

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VAT / Sales Tax

If your business is VAT/GST registered, enable this to add tax to revenue line items on Xero invoices. VAT registered

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Your local VAT/GST rate. E.g. Kenya = 16%, UK = 20%, South Africa = 15%. VAT rate

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Your tax registration number. Appears on invoices for compliance. VAT number

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Withholding Tax

Enable if your booking platform deducts withholding tax before paying you. Common in Kenya (2% digital marketplace WHT), Nigeria, and other markets. WHT enabled

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The percentage withheld by the platform. This appears as a deduction on your Xero invoice so the total matches your bank deposit. WHT rate

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FX & Banking

Your bank's FX margin as a %. E.g. if market rate is 130 but your bank gives 127, that's ~2.3% spread. This adjusts the rate used on invoices so they match your actual deposit. Bank spread

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Flat fee your bank charges per international transfer, in your accounting currency. Use a negative number (e.g. -200). Appears on the FX conversion line of each invoice. Transfer fee

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Xero Account Codes

Xero account for accommodation income, cleaning fees, and other revenue. Typically a Sales or Income account (e.g. 200). Revenue

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Xero account for Airbnb/Booking.com commissions and platform charges. Typically a Cost of Sales or Expense account (e.g. 404). Platform fees

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Xero account for withholding tax deducted by platforms. This is a tax credit you can claim — typically a Current Asset account (e.g. 820 - Tax Receivable). WHT

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Used on owner remittance statements for the "rental income collected" line. For trust accounting this should be an owner-funds liability / clearing account, NOT income (e.g. "Owner Funds Held"). Falls back to your Revenue account if blank. Owner income / clearing

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Used on owner remittance statements for management fees + recharged expenses. Typically your management-fee income account. Falls back to your Platform fees account if blank. Owner charges (fees & expenses)

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Revenue split by type

Accommodation

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Cleaning

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Extras & add-ons

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Management fee income

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These settings apply to all properties in this organisation.

General

Provider Invoice mode Accounting model Controls how revenue is split and (later) how owner funds are booked. Accounting currency Default currency Display currencyYour viewing currency is a personal preference — change it in Account → Profile. It applies across all your organisations. Financial year start

VAT / Sales Tax

VAT registered VAT rate (%) VAT number VAT applies to

Accommodation Cleaning Extras

Withholding Tax

Platform-deducted tax before payout (e.g. Kenya 2% digital WHT).

WHT enabled WHT rate (%)

FX & Banking

Adjust FX rate so invoices match your actual bank deposits.

Bank spread (%) Transfer fee In accounting currency. Negative = deduction.

Xero Account Codes

Revenue Platform fees Withholding tax Bank fees

Split revenue by type (optional)

By default every income line posts to your Revenue account above. Override here to send accommodation, cleaning and extras to separate accounts for cleaner per-type reporting. Leave blank to use Revenue.

Accommodation Cleaning Extras & add-ons Management fee income Property managers / co-hosts: your service-fee income account.

Creates Airflow's suggested accounts (Accommodation, Cleaning, Extras, Management fee) in your Xero for any box above left blank, then fills in the new codes. Existing accounts are never changed.

Owner remittance (statement) accounts

Used when an owner statement is pushed to Xero as a draft owner bill. Leave blank to fall back to Revenue / Platform fees.

Owner income / clearing For trust accounting: a liability / clearing account, not income. Owner charges (fees & expenses) Your management-fee / recharge income account.

Invoice updates

Auto-replace sent invoices when a booking changes

Editing a booking always updates its draft invoice. With this on, edits to a booking whose invoice was already approved/sent in your accounting software will void the old invoice (only if unpaid) and create a fresh draft. Off = such changes are left for you to apply manually.

Owner statements

Email monthly owner statements automatically

On the 1st of each month, Airflow generates and emails each property owner their statement for the previous month (income − commission − management fee − expenses = net to owner). Only properties with an owner contact email receive one. Leave off to create & send statements manually.

Saved

Finance

Tag every invoice and commission bill with a Xero tracking category (or QuickBooks class) per property, so you can run per-owner / per-property reports in your accounting software automatically — no manual class assignment after import. Property accounting tags

Not set

Map each property to a Xero tracking option (or QuickBooks class). Every draft invoice and commission bill for that property is then tagged automatically.

Security

Airflow only processes emails from verified sender addresses. Add each person who forwards booking emails to Airflow. They'll receive a verification link. Authorised senders

0 / 1

Saved

Billing

Each booking, email, report, and AI agent dialog uses credits from your monthly allowance. When credits run out, all processing stops unless overages are enabled. Enable overages to ensure bookings are never missed. Overages

Keep bookings and automations running when credits run out

Off

When enabled, Airflow automatically purchases more credits when your balance drops to 1, so bookings and automations are never interrupted. You'll receive an email each time credits are topped up. Accept overages

Saved

Plan Billing Earn free actions

Refer other property managers to earn bonus user actions for your account.

Team

Team members can access your portal with different permission levels. Owners have full control, Managers can edit settings, Staff have read-only access. Members

Manage team

Transfers

Incoming resource transfers

Integrations

Connect your accounting software (Xero), payment processor (Stripe), and other services. Connections are shared across all properties in this org. Connections

Not connected

Accounting, payments, and third-party integrations.

Manage connections